Orders AND Shipping

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

Our carriers deliver during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to a work address rather than a home address. Please be advised that on any public holiday dates in your country, deliveries will not be made In this instance, please expect your order to arrive the next business day.

DOMESTIC SHIPPING (HONG KONG)

  1. We offer FREE shipping to all customers with domestic Hong Kong commercial and residential addresses or any SF stations/SF related pick up points.
  2. All orders are shipped via SF express.
  3. Customers are NOT offered to choose which carrier for delivery.
  4. Delivery estimate at least 3-4 working days, excluding bank holidays and public holidays subject to stock availability.

INTERNATIONAL SHIPPING

International shipping is charged on a flat rate basis, regardless of the weight of your order. Customers can enjoy Free International shipping for spending over USD600.

Customers can browse and shop our website in their local currency by selecting their country from the dropdown menu. You can find the country selector on the top left of the website. (bottom for mobile users)

At checkout you will see local payment methods and calculations for any appropriate shipping fees. All international orders are placed through our selected courier providers and then shipped by our warehouse.

Order Processing

Our Online Store www.charlottengstudio.com is fully operational 24/7. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regard to expected shipping times.

Our standard order processing time is 2-3 days. During sale periods and holidays, please allow up to 3-5 business days to process your order.

For Delivery Duration, please check with our online assistance for more accurate expected delivery time, or email to contact@charlottengstudio.com for enquiries.

***An email notification will always be sent when your shipment is made.

TAXES & DUTIES

For International shipping, all applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package.  It is at the sole discretion of custom agents to release your package. Import duty or tax costs will be invoiced to you directly from the courier providers. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Note, in rare occasions custom agents may delay delivery of some packages.

ORDER TRACKING

You can track your order after registering with CHARLOTTE NG STUDIO. For non-members, you can also email us at contact@charlottengstudio.com for order status.